We understand that there are times when the young person must miss an appointment due to emergencies or other obligations.  

To avoid cancellation fees Canine Comprehension requires a minimum of 12 hours notice.  It is the responsibility of the agency representing the client to contact Canine Comprehension within this time window to avoid being charged.  Should the appointment not be cancelled within this time frame, full fees apply to the unused session. 

The client or representative must fill in the document via this link with 12 or more hours notice.

The client will receive an email confirming the cancellation has been received.  We will endeavour to reschedule during that same week where possible. If 12 hours notice is not given the session will be forfeited.

For Canine Comprehension to be able to build a trusting relationship with our clients and provide maximum benefit from our sessions our bookings are ongoing.  A client will need to submit a cancellation of ongoing services by contacting us. This must be done 5 days prior to the cancellation of ongoing services. 

If a client wishes to re-engage with our services they will be placed on our waiting list, which is subject to tutor availability.  We cannot promise that tutoring will commence straight away or be allocated the same time and day previously scheduled.

If a young person is late for their scheduled appointment, the missed time will be forfeited. If a student arrives more than 30 minutes late the tutor is unable to begin that session.

Clients will be charged at the commencement of the service unless otherwise agreed. 

Clients can ask for quotes at any time.

If you would like to get the process started, please read the below documents and fill in the form. We will then be in contact shortly after you've submitted your details.